– You must submit a refund request within 15 days of your purchase.
– We provide a refund only if there is an issue inside our item and we are unable to resolve it.
– No refund will be provided in case of item renewals.
– Provide detailed information about the bug if a purchased item is not working for you, our team will work seriously on it to provide you a solution or we will issue a full refund to you.
Why a refund may not be given
We do not issue refunds for digital products once the order is confirmed and the product was sent/ready to download or you already downloaded. There is no obligation to provide a refund or credit in situations if
– You are sending a refund request after 15 days of your purchase.
– You don’t want it after you’ve downloaded it;
– The item did not meet your expectations;
– You simply change your mind about an item or or the features are not serving the purpose;
– You bought an item by mistake;
– You don’t like the design of the product after downloading it;
– You purchased multiple licenses, but only used a few of them or any license activation issue occurred;
– If our product is not compatible with other third-party products;
– You purchased the product for testing;
– You do not have sufficient expertise to use the item;
– You ask for goodwill; or
– You can no longer access the item because it has been removed from Themeplace (we advise you to download items as soon as you buy them to avoid this situation).
Processing the refund
After going through your refund request carefully, the support team will get back to you within 24-48 hours along with your raised ticket. It is advised that the users do not update their raised ticket, and wait for the support team to get back to you.
Delayed or forfeited Refunds
If you haven’t received the refund yet, we sincerely apologize and kindly ask you to check your bank account first. You can also contact your credit card company and ask for the details as well (it might take some time to reflect). Even after this if the amount is not refunded, you can contact our support team any time. We will be happy to assist you!
Conflicts or Claims
In case you decide to go ahead to file a claim with your credit company or Paypal, the user will not be granted the refund, and they will also be banned from using any other plugin on WebSure Technologies or its partner sites. The users should also know that filing claims of any kind is time-consuming and harassing for both parties. Our team tries to resolve all your queries, and we are committed to helping all our users to the best of our abilities.
The Payment Procedure
After a close and careful study of your refund tickets, our support team will carry forward your request. After the approval, the refund amount will be automatically applied to your credit card or to the original mode of payment that you used to make the payment. This process might take 7-10 days, and we request the users to be patient and cooperate with us during that period.
We recommend contacting us for assistance if you experience any issues receiving or downloading offered products.